Welcome to Cheap Wovencia Store! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
1. What types of products does Cheap Wovencia Store offer?
We specialize in affordable yet stylish fashion, including belts, bottoms, dresses, lehengas, and tops. Our collection is designed to cater to a global audience, offering trendy and elegant options for every occasion.
2. Are your products available in all sizes?
Yes, we offer a wide range of sizes to accommodate different body types. Please check the size chart available on each product page to ensure the best fit.
3. Do you offer custom sizing or alterations?
Currently, we do not offer custom sizing or alterations. However, our products are designed to fit comfortably and stylishly for most body types.
Shipping & Delivery
1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Once shipped, standard shipping takes 10-15 business days, while free shipping takes 15-25 business days.
2. What shipping options are available?
We offer two shipping options: Standard Shipping (via DHL or FedEx) for $12.95 and Free Shipping (via EMS) for orders over $50.
3. Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery.
4. Do you ship internationally?
Yes, we ship globally, excluding a few remote areas in Asia. Our international shipping options ensure you can enjoy our fashion from anywhere in the world.
Returns & Exchanges
1. What is your return policy?
We accept returns and exchanges within 15 days of receiving your order. Please ensure the item is in its original condition with all tags attached. For more details, refer to our Returns Policy.
2. How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We’ll guide you through the process.
3. Will I receive a refund for shipping costs?
Shipping costs are non-refundable. However, if you received a defective or incorrect item, we’ll cover the return shipping costs.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
2. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your data is safe with us.
3. Can I create an account to track my orders?
Currently, we do not offer account creation. However, you can track your order using the tracking number provided in your shipping confirmation email.
Contact & Support
1. How can I contact customer service?
You can reach us at [email protected]. Our team is available to assist you with any questions or concerns.
2. What are your business hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Cheap Wovencia Store! We’re committed to providing you with a seamless shopping experience. If you have any further questions, don’t hesitate to contact us.