Our Return & Exchange Policy
At Cheap Wovencia Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy within 15 days of receiving your item(s). Please review the following guidelines to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unworn, unused, and in the same condition as when you received it.
- In its original packaging with all tags attached.
- Accompanied by the original receipt or proof of purchase.
Note: Due to hygiene reasons, certain items such as belts and lehengas are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
How to Initiate a Return or Exchange
Follow these simple steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
- Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
- Package Your Item: Securely pack the item(s) in their original packaging, including all tags and accessories. Attach the RMA number to the outside of the package.
- Ship Your Return: Send the package to the following address using a trackable shipping method: Cheap Wovencia Store
4428 White Pine Lane
Front Royal, US 22630
Refund Process
Once we receive and inspect your returned item(s), we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable.
For exchanges, we will ship the new item(s) to you as soon as possible. If the requested item is out of stock, we will issue a refund instead.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order # [Your Order Number]
Dear Cheap Wovencia Store Team,
I would like to request a [return/exchange] for the following item(s) from my order # [Your Order Number]:
- Item Name: [Item Name]
- Size/Color: [Size/Color]
- Reason for Return/Exchange: [Reason]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Non-Returnable Items
Please note that the following items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival:
- Belts
- Lehengas